Frequently Asked Questions (FAQs)
Appointments
Q: How can I book an appointment?
A: You can book an appointment online through our Appointments page, by phone at 039 3242350, or in person at our reception.
Q: Do I need a referral to see a specialist?
A: For most specialist consultations, a referral is helpful but not mandatory. Our team can guide you on the best course of action.
Q: Can I reschedule or cancel my appointment?
A: Yes. Please call us at least 24 hours in advance to reschedule or cancel, so we can accommodate other patients.
Visiting Hours
Q: What are your visiting hours?
A: Visiting hours for inpatients are typically 10:00 AM – 7:00 PM. Emergency patients are treated immediately, and visiting arrangements are flexible.
Q: Can I visit patients in the emergency department?
A: Emergency care is focused on stabilization. Visitors are allowed once the patient is stable and under the guidance of the medical staff.
Payments & Insurance
Q: What payment methods do you accept?
A: We accept cash, mobile money , and major credit/debit cards.
Q: Do you accept insurance?
A: Yes, we accept a range of local and international insurance plans. Please contact our billing department to confirm your coverage.
Q: Can I pay in installments for expensive procedures?
A: Certain procedures may be eligible for payment plans. Discuss with our billing team during your consultation.
Procedures & Treatments
Q: What should I bring for my consultation or surgery?
A: Please bring:
- Your ID or passport
- Medical records or previous test results
- Any insurance documents
- List of current medications
Q: How long will I need to stay after surgery?
A: Length of stay depends on the procedure. Minor surgeries may allow same-day discharge, while major orthopaedic surgeries may require 1–7 days in the hospital for monitoring and recovery.
Q: Do you offer rehabilitation and physiotherapy after surgery?
A: Yes. Our physiotherapy and rehabilitation team provides personalized post-operative care to help you regain strength, mobility, and independence.
Q: Are your procedures safe?
A: Absolutely. Our hospital follows strict safety, hygiene, and quality protocols, and all surgeries are performed by qualified, experienced specialists.
General Questions
Q: Do you offer teleconsultations?
A: Yes, patients can consult with doctors via phone or video call for follow-ups, medication reviews, and advice.
Q: Can I get test results online?
A: Yes, most laboratory and diagnostic results are available through our patient portal or emailed directly to you.
Q: What should I do in case of an emergency?
A: Call our 24-hour emergency line 039 3242350 or visit our Emergency Department immediately. Our team will provide rapid assessment and treatment.